Refund, Exchange, and Cancellation Policies – Guitar Studio

Refund, Exchange, and Cancellation Policies

Updated 2013-08-12

The payment and cancellation policies are designed to make payment and record keeping as painless as possible, ensure attendance, and help keep my teaching schedule flexible and open to all of my students despite a tight schedule. All of us (including me) need to reschedule or cancel from time to time, and giving an early heads-up will help keep my teaching schedule flexible enough to accommodate requests for make-up and rescheduled lessons.

Payments:

Payments for all guitar lessons will be made in advance and will reoccur every 28 days until discontinued. Credit card payments are preferred but cash and checks will be accepted with an additional $10 bookkeeping fee every month.

Schedule:

Lesson scheduling is mutually agreed upon by the instructor and the student and will reoccur at the same time and day every week.

Cancellation Policy:

I am very flexible and understanding. Any scheduling conflicts due to illness, family emergencies, or work commitments are always settled easily and quickly, however I would appreciate keeping cancellations and reschedules to a minimum.  If you need a specific arrangement we can most likely work it out

Cancellation by Student:

Your payment reserves your time every week. If you need to cancel or reschedule your lesson then 24 hours notice is required. If you have given 24 hours notice then a make up lesson may be scheduled. (Please see “make up lessons”.)

All requests for cancellation or rescheduling must be made by email only.

Cancellation by Instructor:

Cancelled or rescheduled lessons due to instructor illness or scheduling errors are rare and will be rescheduled for a mutually convenient time or credited towards the next month’s lesson fee.

Make Up Lessons:

Make up lessons are subject to instructor availability and must be scheduled within 7 days of your original lesson or be forfeit. Once booked, make up lessons may not be rescheduled.

Discontinuing Lessons:

No worries, everyone will eventually stop taking lessons. Just let us know and we’ll cancel your membership.

Refunds or Exchanges:

Sorry, there are no refunds or exchanges on prepaid lessons.

 

Our contact info is below:

Guitar Studio LLC
3420 K Avenue #317C-8
Plano TX 75074
Info@GuitarStudio.org
469-269-0487
http://GuitarStudio.org